We offer a wide range of events for you to choose from, including order confirmations, deliveries, collections, expiring rentals, off-hire confirmations, invoices, quotations, repair updates, and missing order information.
New: Notifications in My Riwal
Receive instant updates throughout your rental
period
Introducing My Riwal’s latest feature: notifications – the ultimate tool to keep you informed and updated on all important events and changes throughout your rental period. This new service offers instant updates on your phone or desktop in case of upcoming deliveries and collections, ready-to-pay invoices or order confirmations. My Riwal ensures you never miss a beat, enhancing your rental experience with seamless communication and timely information.
The notifications service is highly customisable, allowing you to choose the alerts that matter most to you and how you want to receive them. Setting up your preferences is effortless, taking just a few clicks to tailor the notifications to your needs.
Identify who should receive each alert? The security of your information is our priority. My Riwal ensures that particular notifications are only accessible if your team is assigned to the right role and rights.
Stay connected and on top of things with My Riwal. Don’t miss out on any critical updates – activate your notifications today!
Always in control, always up to date
Whether you’re on the job, on the go, or at the office, My Riwal keeps you in control and up to date. With our new notification service, you’ll receive alerts at every stage of the rental process. This feature is now available in Denmark, Spain, France, and for large international projects through our International Rental department.
Download the My Riwal app and activate your notifications today!
In-app
You will receive the messages within My Riwal itself. By clicking on the message, you will navigate to the related order, rental, invoice or quotation.
Push
You can choose to receive alerts directly on your phone in your message center. Opening the message will navigate you to the notifications list in the My Riwal app.
Preferences
You can choose which notifications you want to receive, via which channel (in-app or push) and if you want to receive alerts about all orders within your company (company-wide).
How to activate your notifications
Activating your notifications is easy:
- Open My Riwal (either the mobile or web version)
- Go to ‘Settings’ (in mobile, via ‘More’)
- Go to ‘Notifications’
On this page, you can easily customise which notifications you receive, how they are delivered (in-app or push), and whether you want to receive alerts only for your orders or for all company-wide orders.
Types of notifications
Order confirmation
We inform you when a new order has been confirmed.
Expiring rental
We inform you when your rental period is about to expire.
Quotation
We can inform you when you have received a new quotation.
Delivery
We inform you when a new delivery is scheduled and when it has been delivered.
Off-hire
We inform you when we have processed your off-hire request and updated your order.
Repair
We inform you about the repair status of your machines.
Collection
We inform you when a collection (pick up) is scheduled at one of your revenues.
Invoice
We can inform you about the status of your invoices.
Missing order info
We inform you when information is missing on one of your orders.
FAQ’s
Which events can I be notified about?
I need to oversee all company activities. Can I also receive notifications about my colleagues’ activities?
By default, our notifications will inform you about your rental activities. If you want to stay updated on activities from others, you can enable the ‘company-wide’ mode to receive notifications for all events. This allows you to get order confirmations, delivery updates, and financial alerts for all company activities.
Which platforms can I receive notifications on?
Your notifications are synced across both the My Riwal desktop and mobile app. Your settings will be synchronized across devices as well (please note that push notifications are only available through the mobile app).
Is it possible to receive notifications on my phone without using the My Riwal app?
If you have activated push notifications on your mobile phone, you will still receive our notifications even when you are not actively using the My Riwal app.
In which countries and languages does the notifications module work?
The notifications module is available for customers in Denmark, France, Spain and for large international projects managed by Riwal International Rental (RIR). My Riwal, along with the notifications sent to you, is available in the same language as your mobile device.
Discover My Riwal
My Riwal is the ultimate customer portal for managing your rental equipment needs. Available both for web and mobile, the platform offers a seamless experience for renting, tracking, and managing equipment at any time and any location. Whether you are on-site or in the office, My Riwal ensures you have everything you need at your fingertips.
