Adding value in the access equipment market
The policy of Riwal is directed to strive to continuity and a healthy return on investment. Our main goal is to have a prominent position in the market segment of access equipment in each country region of operation. To accomplish this goal we will deliver a high grade service and take all necessary actions to secure the health and safety of our employees or others and to prevent material damage.

Our mission
Utilise our capabilities, experience and reputation to provide high quality equipment, service, support and training for professional workers in a profitable and long-lasting relationship with customers and suppliers.

Our Strategy
To accomplish the mission we put our focus on the following strategy considerations:

1. Continuity “turnover growth and expansion”
This means that we are anticipating on the development of the market and a geographical spreading of activities.

2. Customer focus “deliver conform agreement”
The key to accomplish a high customer satisfaction lies in the recognition and fulfillment of specific requirements and wishes of our customers.

3. Internal processes “reliable and effective”
Motivating our employees by concentrating on personnel development to enable their abilities to be used for the organisation benefit and their own wellbeing.

4. Continual improvement “professionalism and development”
Stimulating our employees to take on continuously changing challenges and improve processes by mutual co-operation, communication, training and education.

5. Safety, health and environment “involvement and attitude”
A progressive involvement and attitude to health, safety and environment in accordance with the legal regulations.

The strategy considerations are translated in objectives, action plans, budgets, procedures and the QHS Management system planning.

To ensure the continuity of Riwal on a longer term we are certified in accordance with NEN-EN-ISO 9001 and VCA*.

The management of Riwal is responsible for fulfilling the above mentioned aspects and creating an environment for correct execution of this policy.